Terms of Service

1.1 Non-Clinical & General Wellness Service

Alumea delivers digital self-help and wellness functionality. Our products include educational materials, self-reflection prompts, cognitive restructuring modules (such as Reality Checks), guided exercises derived from Cognitive Behavioral Therapy (CBT) and Acceptance and Commitment Therapy (ACT) methodologies, and personal progress tracking.

ALUMEA DOES NOT PROVIDE MEDICAL, PSYCHIATRIC, OR CLINICAL HEALTHCARE SERVICES. The Services are designed solely for general self-care, personal insight, and educational wellness purposes. Alumea is not a medical device, nor is it intended to diagnose, treat, prevent, or cure any mental health disorder, clinical condition, or physical illness.

1.2 Companion Care Notice

The Services should never be used as a replacement for clinical diagnosis, psychotherapy, psychiatric intervention, or advice from a qualified healthcare professional. We strongly encourage users to utilize Alumea as an empowering companion tool alongside professional healthcare where appropriate. Never disregard, delay, or avoid seeking professional medical advice because of information provided within the app.

1.3 Emergency & Crisis Disclaimer

Alumea does not offer emergency intervention or crisis support services. If you are experiencing a mental health emergency, severe distress, or thoughts of self-harm or suicide, you must immediately contact your local emergency services (such as 999 in the UK, 911 in the US/Canada, or 112 in Europe) or reach out to a certified crisis hotline in your area. Please consult our Crisis Support Page for regional resource listings.

2.1 Account Creation & Confidentiality

To access core features of Alumea, you must register a user account. You agree to provide accurate, complete, and current information during registration. You are solely responsible for safeguarding your login credentials and for all activities occurring under your account. You may not sell, transfer, share, or assign your account to any third party.

2.2 Age Restrictions

Alumea is intended primarily for adult users:

• Adults (18+): Full access to all self-guided features, subscriptions, and public community features.
• Minors (Ages 13 to 17): May utilize Alumea’s individual self-guided tools strictly with the supervision and consent of a parent, legal guardian, or licensed mental health clinician. Minors are strictly prohibited from accessing, viewing, or participating in community features.
• Children Under 13: Strictly prohibited from using Alumea under any circumstances.

Accounts discovered to be registered by children under 13, or minors without mandatory supervision, will be terminated immediately along with all associated account data.

3.1 Paid Subscriptions & Free Trials

Certain premium features inside Alumea require a paid subscription (“Subscription”). We may offer single-tier or multi-tier Subscriptions on a monthly, quarterly, or annual recurring basis.

• Free Trials: Eligibility for free trial periods is determined at our sole discretion. Unless canceled prior to the trial expiration date, a Free Trial automatically converts into a paid recurring Subscription at the published billing rate.
• Automatic Renewal: By subscribing, you authorize Alumea (and our billing partners, including RevenueCat, Apple App Store, Google Play Store, or Stripe) to charge applicable recurring subscription fees and taxes automatically at the start of each billing cycle until canceled.

3.2 Subscription Management & Cancellation

You may cancel your Subscription at any time. Cancellation prevents future automatic renewal charges, and your access will remain active until the end of your current paid billing period.

• Mobile Purchases (iOS / Android):Subscriptions purchased inside the app must be managed directly through your Apple ID settings (Settings > Apple ID > Subscriptions) or Google Play Store account (Menu > Subscriptions).
• Direct Web Purchases: Subscriptions purchased directly on our website can be managed inside app settings or by contacting support@alumea.app.

3.3 Refund Policy & Consumer Rights

• Web Subscriptions: Purchases made directly on our website are eligible for a 35-day money-back window from the initial purchase date upon written request to support@alumea.app.
• App Store Purchases: Purchases processed via Apple or Google are subject to the respective refund policies of those platforms. Alumea cannot issue direct refunds for App Store transactions.
• EU/UK Statutory Withdrawal Rights: If you reside in the European Union, United Kingdom, or a jurisdiction with statutory rights, you have the right to withdraw from a digital purchase within fourteen (14) days, unless performance has commenced with your express consent.

3.4 The Alumea Guarantee

In addition to statutory refund rights, Alumea operates a voluntary goodwill program called The Alumea Guarantee for eligible web subscriptions purchased via our web onboarding quiz (“Eligible Subscriptions”).

Under the Guarantee, if an eligible user completes the full Alumea core program — including all foundational lessons, active use of the panic de-escalation tool, and completing a 30-day reflection pledge as logged in their account — and experiences no improvement in health anxiety management, they may request a feedback consultation with the Alumea team. Upon completion of the feedback consultation, Alumea will provide a goodwill payment matching the subscription fees paid for that Eligible Subscription.

The Guarantee is a voluntary goodwill initiative, does not constitute an admission of service defect, and can be claimed once per customer. Full conditions are detailed on our Guarantee Page.

4.1 Ownership of User Content

You retain ownership of all notes, journal entries, thoughts, and text you input into Alumea (“User Content”). You grant Alumea a non-exclusive, worldwide, royalty-free license to host, store, process, and display User Content solely for the purpose of providing, operating, and maintaining the Services for you.

4.2 Prohibited Conduct

You agree not to use the Services to:

• Violate any applicable local, state, national, or international law.
• Upload or transmit viruses, malicious code, or disruptive scripts.
• Reverse engineer, decompile, or attempt to extract source code from Alumea.
• Attempt unauthorized access to system servers, database infrastructure, or other user accounts.
• Scrape or harvest data from the Services using automated means.

4.3 Community Features & Safety Regulations

Where Alumea provides community interactive features, you agree to adhere to strict conduct guidelines. You must NOT:

• Post medical diagnoses, clinical advice, or treatment recommendations to other users.
• Share personally identifiable information (full names, contact details, addresses, or clinician names) belonging to yourself or others.
• Engage in harassment, hate speech, bullying, or abusive behavior.
• Post explicit descriptions of self-harm techniques, suicide methods, or encourage self-harm.
• Solicit commercial transactions, professional clients, or offline meetings.

Violation of community standards may result in immediate content removal, account suspension, or permanent termination without refund. Content reports may be submitted via the in-app reporting mechanism or directly to support@alumea.app.

7.1 "As Is" Service Delivery

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. ALUMEA DOES NOT GUARANTEE THAT THE APP WILL OPERATE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES.

7.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ALUMEA, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF DATA, REPUTATIONAL HARM, OR SERVICE INTERRUPTION) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES.

OUR AGGREGATE TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES SHALL BE LIMITED TO THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO ALUMEA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) £100 GBP.

9.1 Informal Resolution

Before initiating formal legal action, you and Alumea agree to attempt to resolve any dispute or claim informally by contacting support@alumea.app. Both parties agree to negotiate in good faith for at least thirty (30) days.

9.2 Applicable Law & Jurisdiction

These Terms and any non-contractual obligations arising out of them are governed by and construed under the laws of England and Wales. Subject to mandatory consumer protection laws in your country of residence, the courts of England and Wales shall have non-exclusive jurisdiction to settle any disputes.